Janice C Obv

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Verified Reviewer
| map-marker London, England

Poor packaging

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Had to use the pointed tip of a vegetable knife to prise open the edge of the very tight fitting plastic packaging sealed around an eyebrow pencil. Caused me to injure my palm and thumb with a stab wound which bled profusely. Also chipped the pencil paint making it look shabby. I dread the next time I need to buy one when this one is used up.
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Pros:
  • Good produccts
Cons:
  • Packaging is not well considered

Preferred solution: The packaging changed! Too dangerous to open.

User's recommendation: Beware the very tight fitting plastic sealing this pencil.

Debbie M Ood

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Verified Reviewer
| map-marker London, Kentucky

Liquid eyeliner

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Rimmel London - Liquid eyeliner
Rimmel London - Liquid eyeliner - Image 2
Rimmel London - Liquid eyeliner - Image 3
I purchased my rimmel liquid eyeliner at Walmart in the color black well it wasnt black must be a manufacturer defect because it was grey in color and dried up I had to use an old rimmel eyeliner because of it Im asking you to replace it for another one . You just cant go out everyday and buy eyeliners .. I think the last eyeliner I purchased was called magic ink which was a really nice one but they didnt have that one unfortunately.. please respond
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Loss:
$10
Pros:
  • Products been checked
Cons:
  • Customers come first

Preferred solution: To replace it no more than that but not dried up and the right color black thank you

User's recommendation: Know what uour purchasing

Gail H Vxh

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Verified Reviewer

Scandaleyes 24 shade 03

Rimmel London - Scandaleyes 24 shade 03
Love the product but I Cant see how to sharpen my kohl. Its a hard plastic casing around the kohl, not wood as expected and I has ruined a knife and a pencil sharpener trying to sharpen it. The end doesnt twist or pull, so how do I get some more kohl out? Its not like the other scandal eyes products I have. I havent had it long so would think it very bad and wasteful and poor value to have to throw it away after such a small amount of use. +44 7552 *** *13. Please advise
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Loss:
$10

Preferred solution: Full refund

User's recommendation: Look carefully when buying.

Debbie M Ood

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Verified Reviewer

Liquid eyeliner

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Rimmel London - Liquid eyeliner
This product precise liquid eyeliner is very dry the color is more like a grey than a black Ive had the Wonderink in black which is best but Walmart never had any so I decided to try the precise and this is the reason that Ive been trying to get in touch with you Ive been using uour products for years Im asking you to replace this for me please
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Loss:
$8

Preferred solution: Full refund

User's recommendation: It’s always nice to stay with the products you love best … mine is rimmel

Anonymous
map-marker Saint Albert, Alberta

Not happy with one of your products, it doesn't perform like advertised

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good afternoon I have not spoken with one of your customer care people or did anyone get back to me. I purchased one of your matte long wearing lip sticks. It comes out in clumps and dos not last the no. of hours you advertise. I did not keep the receipt and wonder if there is anything you would like do to keep me as a satisfied customer? Lilly Houg Would love to hear from you Thank You
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User's recommendation: not with product

Anonymous
map-marker Adelaide, South Australia

Changed colors of foundation

Change the formula of Rimmel foundation and changed the cookouts 001 true ivory is far darker than the original have to change to another brand as no color suits my skin
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User's recommendation: Check before purchasing true ivory 01 the color is a lot darker

Mary-Anne R Hmr

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Verified Reviewer
| map-marker Norwich, England

Product bought did not meet description

I bought a Rimmel Lasting Provocalips 3075 (pale pink) £9.99 from Superdrug in Norwich. On opening, the colour of the lipstick was much darker than that displayed on the product casing. I took my purchase back to the shop, explained the problem and requested a refund. The staff member agreed that the colour did not match. However, I was told that a refund was not possible as it was a problem with the product and therefore the responsibility of Rimmel. Please could you advise. I have been a long life customer of Rimmel products and have previously been satisfied with all that I have bought.
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Pros:
  • Excellent products at a fair price
Cons:
  • Product description of my recent purchase

Preferred solution: Full refund

Anonymous
map-marker Mount Pearl, Newfoundland And Labrador

Never did get the help I wanted about your eyeliners dried up

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Purchased two eyeliners at Walmart they were dried up. Yes you do *** me off completely I can see that Im talking to a computer
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User's recommendation: Don’t buy there products

Anonymous
map-marker Johannesburg, Gauteng

Discontinued Lipstick

Hi, I'm Franette from Cape Town, South Africa. Compliment: Rimmel London Provocalips 16 HR Kiss Proof Lipcolour is the best Lipstick in the world. Not any other brand come close to it Complaint: Why on earth did you take it off the market? Where am I ever going to have a million dollar smile again? I know you have a new one on the market but it ain't the same. Please l'm begging you, bring it back Regards
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Penny G Tcn

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Verified Reviewer
| map-marker Bath, Bath And North East Somerset

Plastic coating on eye pencils

I am tired of buying eye pencils which are sealed in plastic coating and I cannot get it off except with a sharp implement which cut my hand. Why do you do this? Even if you manage to get the lid off you cannot sharpen the pencil because of the plastic.
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User's recommendation: I want to use the product but cannot get into it

Manuela T Zzv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Super Gel top coat

Rimmel London - Super Gel top coat
Rimmel London - Super Gel top coat - Image 2
Rimmel London - Super Gel top coat - Image 3
Original review Oct 14, 2022

By mistake I bought Super Gel coat glitter version no 2. It was sitting in the same shelf at Sainsbury where the transparent was too.

I didnt pay attention at the very small writing on the product and thought I was getting the transparent one. However I gave this a try and applied it today on my Super gel no 1 coat. Sadly it covers my below color far too much it totally ruins it. It is sold as a step 2 top coat.

I am not happy with the result and wish to return it and kindly have it replaced with the original transparent version no 2. Please let me know how I can send my product back to you.

Picture of the two products (new and old) is attached together with proof of purchase on 30/09.

Regards

Mrs Towell

My address is

4 Ridgeway Close

Hemel Hempstead

Herts

HP3 9TB

ENGLAND

Mob no 07760 61****

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Loss:
$6

Preferred solution: I would like to exchange with the product I was intending to buy. I also think the glitter one should not be sold as no 2 top coat.

Haygen Oiz
map-marker Maryport, Cumbria

Complaint re packaging of wonder serum

On purchasing your wonder serum, I found it near impossible to remove the security label wrapped around it.. only to be left with what now looks like , i purchased it , months ago, when in fact, I havent even used it yet..at £10-99, I would expectfor the amount of serum inside.. better than this Patricia Holden ..patsyholden5@***.go.Uk..
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Khya Bsj
map-marker New Romney, England

Rubbish product no contact number

Rimmel London - Rubbish product no contact number
Purchased face powder compact used rimmal years ago. Can't get product out of packaging without destroying it. I stick to Avon. Absolute rubbish product. Make matters worse no contact phone number that works to complain your jokingyour. Never purchase rimmal again. Hope the company goes bust.
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Anonymous
map-marker Basingstoke, England

Make up

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Rimmel London - Make up
Ive bought brow this way and its not first time the wax brush has broke away from the handle xxxxxxx
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User's recommendation: Good product

Theresa P Rzt

Not HAPPY WITH THIS PRODUCT

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Rimmel London - Not HAPPY WITH THIS PRODUCT
I brought Rimmel Lasting Finish 25HR Foundation and i wasn't very happy with this product it didn't stay on my face and for the money and what i brought it for i thought i would expect more for this product not happy sorry
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Pros:
  • There are some nice products
Cons:
  • And there are some not good quality items

Preferred solution: Deliver product or service ordered

User's recommendation: Sorry I couldn't recommend this to any of my friends or family

alan a Idj
map-marker Barking, England

Product questions

Rimmel London - Product questions
Rimmel London - Product questions - Image 2
Wrong company, can't find phone number anywhere. the product is impossible to put on whilst being very expensive for mascara. do not recommend.
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Loss:
$11
Pros:
  • Good colour
Cons:
  • Consistency is wrong

Preferred solution: Full refund

User's recommendation: don't buy from here, products are too gloopy and don't create shape to lashes

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